WARRANTY POLICY
- For Defective, Damaged, or Incorrect Items
- Should you receive an item that is defective (e.g., scratched silver or stones), the wrong size, or if an item is missing from your order, please contact us within 2 days from the date of delivery (as confirmed by tracking information).
- For eligible claims, we will cover all two-way shipping fees for the exchange.
- For Sizing Adjustments
- We offer a complimentary service to adjust the size of your item (wider or tighter). For this service, the customer is responsible for all two-way shipping fees.
Please Note: We do not accept returns for refunds.
Conditions for Exchange & Service
To be eligible, the product must meet the following conditions:
- The item must be in its original, unworn, and unused condition.
- The item must be free of any dents, scratches, or other damage.
- All original packaging, including the box and any accompanying accessories, must be included.
RETURN & EXCHANGE POLICY
Conditions for Exchange & Service
To be eligible, the product must meet the following conditions:
- The item must be in its original, unworn, and unused condition.
- The item must be free of any dents, scratches, or other damage.
- All original packaging, including the box and any accompanying accessories, must be included.
In case of errors such as scratches on silver/stones, wrong size delivery, or missing items:
- Please contact the shop within 2 days of receiving the product (based on the shipping information).
- Shipping will be completely free of charge.
In case of a size change (adjusting wider or tighter):
- The size adjustment service is free of charge.
- The customer is responsible for the two-way shipping fee.
Returns are not accepted.
* Product Conditions:
- The product must be intact and unused.
- The product must not be dented, scratched, or damaged.
- The full box and accompanying accessories must be included.
EXCHANGE & WARRANTY PROCESS
Step 1: Contact us: To request an exchange, please message Yin through our official channels such as Facebook, Instagram, or Shopee.
Step 2: Verify the product: Please provide a video or photos of the product so we can check if it is eligible for an exchange.
Step 3: Ship the item: Once confirmed, please pack the item securely, including the original box and all accessories. Send it to the following address:
- Recipient: Yin Silver Jewelry
- Phone: +84 858 867 503
Address: 7/16/4 Linh Dong, Linh Dong Ward, Thu Duc District, Thu Duc City.
YIN SILVER JEWELRY IS A FASHION JEWELRY BRAND FEATURING STERLING SILVER AND NATURAL GEMSTONES, DESIGNED AND HANDCRAFTED IN VIETNAM
POP UP STORE AT 72 STREET #4, THAO DIEN WARD, THU DUC, VIETNAM (+84) 858867503